Effective Date: February 12, 2024

Thank you for shopping at JP WOODWORKING, LLC. We want to ensure your satisfaction with our products. Please read our return policy carefully.

1. Returns on Custom Items:

• Custom items, personalized or made-to-order, are non-returnable. We create these items specifically for you, and as such, we cannot accept returns unless the product arrives damaged during shipping.

2. Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to our error or a defective/damaged item.

3. Returns on Damaged Items:

• If you receive a damaged item due to shipping, please contact our customer service within 7 days of receiving the product. We will provide instructions on how to return the damaged item and, if applicable, replace it with a new one. Please include detailed photos of the damaged item in your communication.

4. Reporting Damaged Items:

• To report a damaged item, please email us at info@jpwoodworkingaz.com with the following information:
  • Order number
  • Photos of the damaged item
  • Brief description of the damage

5. Refund, Repair, or Replacement Process:

• Once we receive and inspect the returned item, we will notify you of the status of your return. Depending on the nature of the damage, you will have the following options:

  a. Refund: If approved, a refund will be processed to the original method of payment within 7-14 business days.

  b. Repair: In some cases, we may offer to repair the damaged item. The repaired item will be shipped back to you promptly.

  c. Replacement: If the damage is extensive, we may provide a replacement item. The replacement will be sent to you at no additional cost.

• We strive to resolve issues in a manner that best suits your preferences and the nature of the damage.

6. Order Cancellations:

• If you wish to cancel an order, please contact us as soon as possible. Once the order has been processed, custom item(s) have been started to be made, and/or shipped, it cannot be canceled. We recommend reaching out to us promptly to address any concerns or changes to your order before it reaches this stage. To cancel an order, please contact us by phone or email.

7. Payment:

• We accept payments made by credit cards, PayPal, and Zelle. For local or in-person transactions, we also accept payment in cash and check. Your payment information is securely processed, and we do not store sensitive financial details. Our commitment to your security ensures a safe and reliable payment experience.

8. Chargebacks:

• Any unjustified chargebacks will result in the suspension of services and may incur additional fees. We encourage customers to contact us directly to resolve any payment-related issues.

9. Exclusions:

• We do not accept returns for items that are not in their original condition or have been used or damaged by the customer.

10. Post-Acceptance Damage:

• Once the item has been accepted and delivered in good condition, any subsequent damage occurring after that point is not covered by our return policy. We recommend carefully inspecting the item upon delivery and reporting any damages promptly.

11. Contact Us:

• If you have any questions about our return policy or need assistance, please contact our customer service at info@jpwoodworkingaz.com.

12. Changes to the Return Policy:

• We reserve the right to update or modify this return policy at any time. Please review this page periodically for changes.

Thank you for understanding our return policy. We appreciate your business.